Terms and Conditions

Welcome to these Service Terms. These terms and conditions set out the contractual relationship between you and the provider for the supply of services. They explain how to make a booking, payment procedures, cancellation rights, limits of liability, obligations about waste and regulatory compliance, and the governing law that applies to our agreement. Please read this Service T&C carefully before you proceed. By booking, you accept these Terms of Service and acknowledge that you have authority to enter into this agreement.

For the purposes of these terms, references to "we", "us" and "the company" mean the service provider, and references to "you" or "the customer" mean the individual or entity booking services. Words such as "service", "booking" and "appointment" should be interpreted consistently with this document. These general service terms are intended to be clear and practicable while remaining legally robust; they do not form an exhaustive statement of your rights, but they do govern the supply of the services described.

Booking Process and Confirmation

The booking process begins when you request a service through our accepted booking channels and provide required information. A booking request does not constitute a confirmed booking until we issue an explicit confirmation. Confirmations may be given in writing, by electronic messaging, or through another agreed channel. Availability is subject to change until confirmation is issued. We may decline or cancel any booking at our discretion where we reasonably consider the request to be unsuitable or where safety, regulatory or logistical concerns exist.

Information You Must Provide

You must supply accurate and complete information when making a booking, including details required to perform the service safely and legally. Failure to provide correct information may result in refusal, delay or additional charges. We are not liable for consequences arising from misinformation. Where additional permits, access arrangements or consents are required to deliver the service, you must obtain and maintain these at your own expense unless otherwise agreed.

Payment Terms

Payments for services are due in accordance with the payment schedule stated on confirmation. Unless otherwise agreed, payment is due before or at the time of service. We reserve the right to require a deposit prior to confirmation. Outstanding balances must be cleared within agreed timeframes; overdue payments may incur interest and recovery costs.

Accepted payment methods include bank transfer, card, direct debit or other methods notified to you at the time of booking. All fees are quoted in the currency stated in the confirmation and are exclusive of any taxes unless explicitly included. If a payment is reversed or declined, we may suspend or cancel the service and recover any costs and losses arising from the reversal.

• Deposits: A non-refundable deposit may be required for certain bookings.
• Final payment: Due on or before completion of the service unless otherwise agreed.
• Late fees: May apply to invoices unpaid after the due date.

Cancellation and Rescheduling

You may cancel or request to reschedule a booking subject to the cancellation policy specified in your booking confirmation. Where no specific policy is provided, a default notice period of 48 hours applies. Cancellations notified within the allowed notice period may receive a refund or credit in line with the confirmation. Cancellations outside the notice period may attract a cancellation charge.

Cancellation charges vary according to the timing of the cancellation and the nature of the service. For example, late cancellations that require the allocation of personnel or equipment may incur a charge equal to part or all of the expected fee. If you request a reschedule, we will use reasonable endeavours to accommodate your preferred date and time subject to availability; rescheduling may be subject to additional fees.

Refunds and credits will be processed in the manner stated in the confirmation. Refunds are only issued to the original payer unless otherwise agreed. Any administrative processing time is not considered a breach of these terms. If circumstances outside our control prevent us from providing a service, we will offer a refund or an alternative appointment in our discretion.

Liability and Limitations

We provide services with reasonable skill and care. However, except where statutory rights cannot be excluded, our liability is limited. To the fullest extent permitted by law, we exclude liability for indirect or consequential loss, loss of profit, loss of business, loss of use, loss of data, or other economic loss.

Direct liability for death or personal injury caused by our negligence is not excluded. For other losses, our aggregate liability for any claim arising out of or in connection with these terms and the supply of services will not exceed the price paid for the service giving rise to the claim, unless a higher limit is expressly agreed in writing.

Where you instruct us to perform work in conditions that are unsafe or non-compliant with instructions provided, we shall not be liable for losses arising from your failure to follow guidance. You are responsible for securing the site and providing accurate information about hazards and access.

Indemnity and Insurance

You agree to indemnify and keep us indemnified against any claim, loss or damage arising from your breach of these terms, misuse of services, or failure to provide accurate information. Where relevant, you must maintain adequate insurance cover, including public liability and professional indemnity insurance, to the extent required by the nature of the service.

Third-party claims: If a third party makes a claim related to services provided, we may take control of the defence and you will cooperate fully and provide all reasonable assistance. Costs incurred defending such claims may be recoverable under indemnity provisions.

Nothing in these terms shall limit or exclude liability for fraud, death, or personal injury resulting from negligence, or other liability that cannot legally be excluded or limited.

Waste Handling and Regulatory Compliance

Where services involve the handling, removal or disposal of waste, both parties must comply with applicable waste management regulations. You must inform us in advance of the nature of any materials to be handled. We reserve the right to refuse to handle hazardous or restricted items unless authorised, and where necessary, to refer such items to specialist facilities.

Segregation and classification: Proper segregation and classification of waste streams are essential. You agree to segregate and label materials as reasonably requested and to notify us of any potentially hazardous content. We will deal with waste in accordance with statutory requirements, using authorised carriers and licensed disposal or recycling facilities. Documentation such as waste transfer notes or equivalent will be issued where required by law.

Environmental obligations

We will make reasonable efforts to reduce environmental impact by promoting reuse, recycling and lawful disposal. Charges for disposal and any additional compliance requirements will be clearly set out in the service confirmation. You must not present materials for collection that are illegal to transport or dispose of; if such materials are presented without disclosure, we may cease work and charge for remedial actions.

Governing Law and Dispute Resolution

These Terms of Service and any disputes arising out of or in connection with them are governed by and construed in accordance with the law stated in the booking confirmation. Where jurisdiction is specified, both parties submit to its exclusive jurisdiction. Where mediation or alternative dispute resolution is available, parties are encouraged to consider those routes before commencing formal proceedings.

Severability and entire agreement: If any provision of these terms is held to be invalid or unenforceable, the remaining provisions will remain in full force. These terms constitute the entire agreement between the parties in relation to the subject matter and supersede any prior agreements, unless otherwise stated in writing.

Amendments: We may update these Service Terms from time to time; material changes will be communicated in a manner we consider reasonable. Continued use of our services following notification of such changes constitutes acceptance of the amended terms. These Terms and Conditions are intended to provide clarity and protection for both parties and to facilitate the smooth provision of services.